FAQ & Policies

Free Shipping

Free shipping is offered on orders of $50 or more. Shipping carrier & method will be chosen by American Made Baby Products LLC and is dependent on order size & weight. Does not include express shipping.

 

Tracking Your Order

You will find your tracking number in the shipping notification email that was sent when your order was shipped. If you would like us to resend it or send it to a different email address, please email us at Info@AmericanMadeBaby.com.

 

Delayed/Missing Packages

Please contact us in the event of a delayed or missing package.

 

Declined Payments

The charging of credit/debit cards on American Made Baby Products LLC’s website is an automated process and handled by our payment processor. The decision to decline a card comes from the card-issuing bank. If your payment did not go through, try your card again, double-checking all the information, including the zip code. If your card still does not go through, please contact the card-issuing bank.

 

Returns, Refunds, Cancellations

Contact Us

We LOVE our customers! Issues, recommendations, or questions? Please contact us via our contact form or email us at Info@AmericanMadeBaby.com.

 

Returns & Refunds

We want to make returns as easy as possible! If you would like to return your purchase for a full refund, please contact us within 7 days of the delivery date. Please ship your item(s) back in the original, unopened manufacturer’s packaging, postmarked within 14 days from the delivery date. Note: Buyers will be responsible for return shipping. Refunds will be credited back to the original payment method promptly after the return is received.

Note: Every return is different. If your return falls outside the guidelines as noted above, please contact us with your specific return details. We will do our best to help!

 

Damaged Items

If your item arrives damaged due to handling while in transit, please contact us. We will send you a return shipping label to use.

 

Returns on Items Paid with a Gift Card

We cannot accept returns or offer exchanges on items purchased with a gift card.

 

Exchanges

If you would like to exchange your product, please contact us.

 

Cancellations

If you would like to cancel your order, please let us know immediately as shipments are packaged and shipped quickly and cannot be cancelled once the shipping label is printed.

  

eGift Cards

eGift Cards are available here.

Note: No physical gift cards are mailed or available. Gift Cards are non-refundable. Unused balances cannot be refunded.

 

Contact Information

Your feedback is very important to us, as well as any questions you may have. We check our email regularly throughout the day, so our response is prompt. Please email us at Info@AmericanMadeBaby.com or fill out the contact us form.

 

Our mailing address is:

American Made Baby Products LLC

PO Box 1913

Clackamas, OR 97015

 

Privacy Policy

We do not sell your information. Click here for our full privacy policy.

 

Terms of Service

Click here to view our full terms of service.